Refund & Cancellation Policy

Cancel at least 24 hours before pickup for a 50% refund. Later cancellations, travel-date cancellations and no-shows are non-refundable.

Some policy details have not yet been provided. Contact our team for clarification.

Last updated: Not yet provided

We know plans change. Our cancellation and refund rules are simple, and they're the same numbers you'll see in our FAQs and Terms & Conditions. This page is the single source of truth.

The short version

| When you change/cancel | What happens |
| --- | --- |
| At least 24 hours before pickup: reschedule | Free reschedule, subject to availability |
| At least 24 hours before pickup: cancel | 50% of the amount paid is refunded |
| Less than 24 hours before pickup, on the travel date or no-show: cancel | No refund |

Rescheduling

You can reschedule your trip at no charge when requested at least 24 hours before the scheduled pickup, subject to vehicle availability on your new date. Just message us on WhatsApp with your booking ID and the new plan and we'll move it across. There's no reschedule fee. You only pay any genuine difference if your new trip is longer or to a different destination.

Cancellations and refunds

  • Cancel at least 24 hours before pickup: we refund 50% of the amount paid to Goa Beyond for that booking.
  • Cancel less than 24 hours before pickup, on the travel date, after the scheduled pickup time or in case of a no-show: the booking is non-refundable.

The 50% refund is calculated on the amount already paid to Goa Beyond, whether that is an advance or the full fare. Any unpaid balance is not part of the refund.

How refunds are paid

  • Refunds are processed to your original payment method through Razorpay.
  • Once approved, refunds usually reflect in your account within a few business days, depending on your bank or card issuer.
  • To request a cancellation or refund, message us on WhatsApp or email hello@goabeyond.com with your booking ID.

Self-drive rentals

Any refundable security deposit is separate from the booking payment and follows the vehicle return and condition terms in the rental agreement. It does not change the cancellation refund rules above.

When a trip can't run because of us, or force majeure

  • If we are unable to provide a vehicle for a confirmed booking, you get a full refund (or a free reschedule, if you prefer).
  • For disruptions beyond anyone's control (floods, monsoon road closures, landslides, strikes, accidents or government restrictions), we'll work with you to reschedule or refund as fairly as the situation allows. See Force Majeure in our Terms & Conditions.

Questions?

  • WhatsApp: +917620869218
  • Email: hello@goabeyond.com · ops@goabeyond.com
  • Office: Panaji, Goa, India