Refund and Cancellation Policy
Cancel at least 24 hours before pickup for a 50% refund. Later cancellations, travel-date cancellations and no-shows are non-refundable.
Effective date: 14 July 2026
This policy applies to bookings made directly with Goa Beyond through goabeyond.com, WhatsApp or an official payment link.
Cancellation by the customer
At least 24 hours before pickup: we refund 50% of the amount paid to Goa Beyond for that booking.
Less than 24 hours before pickup, on the travel date or after the scheduled pickup time: the booking is non-refundable.
No-show: no refund is due. A no-show includes being unreachable or unavailable at the agreed pickup point after a reasonable waiting period.
Rescheduling
One reschedule is allowed without a Goa Beyond change fee when requested at least 24 hours before pickup, subject to availability and any price difference for the new date, time, route or service.
Requests within 24 hours are handled case by case and may be treated as a cancellation and new booking. Third-party activity tickets remain subject to the supplier's rules.
Airport delays
If you supplied the correct flight number, we will make reasonable efforts to adjust pickup for a delayed flight. Major changes, diversions, cancellations or an incorrect flight number may require a revised booking or additional waiting charge.
Tours and activities
Transport-only tour cancellations follow the timing rules above. Cruise, casino, safari, yacht, guide, meal, attraction and activity components may have stricter supplier terms. Any non-refundable component will be disclosed before payment whenever it applies. Weather closures and government restrictions may result in rescheduling, an alternative itinerary or a refund of the affected component.
Cancellation by Goa Beyond
If we cannot provide the confirmed service, you may choose a suitable replacement or a full refund of the amount paid to Goa Beyond for the unavailable service. We are not responsible for indirect losses such as missed flights, hotel costs or separately booked activities, except where applicable law requires otherwise.
Refund process
Request a cancellation on WhatsApp at +44 7418 351982 or by email at hello@goabeyond.com and include your booking reference.
Approved refunds are initiated to the original payment method. We aim to initiate them within 5 business days. Banks and payment providers may take an additional 5 to 10 business days to display the credit.
Disputes
Contact us first so we can review the trip record and payment. This policy does not limit rights available to consumers under applicable Indian law.