Privacy Policy

Last updated: Not yet provided

This Privacy Policy explains how Goa Beyond ("Goa Beyond", "we", "us" or "our") collects, uses, shares and protects your personal data when you book a vehicle, request a quote, contact us, or use our website at https://goabeyond.com.

We are a private vehicle-hire business based in Panaji, Goa, India, offering outstation cabs, local/hourly hire, airport transfers, sightseeing tours and self-drive rentals. We handle your data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

The legal entity operating this service is Anura Enterprises, 3/46/k2 Unity Village,Near Industrial Estate,Karaswada, GSTIN 30DSIPM2791H1ZO.

What this policy covers

It covers data we collect through the website, our WhatsApp business line, our booking and quote forms, and the trips we operate for you. It does not cover third-party websites or apps we link to (for example, the Razorpay payment page or Google Maps), which have their own privacy policies.

What we collect and why

We only collect what we need to quote a fare, confirm a booking, run your trip, and stay in touch about it.

Booking and trip details

• Your name, WhatsApp/phone number and (if you share it) email address
• Pickup and drop locations, travel dates and times, passenger count, vehicle preference
• Special requests (child seat, extra stops, pet-friendly vehicle, accessibility needs)
• When you book for someone else (parents, guests, clients), the traveller's name and phone number so we can share driver details with them directly

Why: to prepare your quote, confirm and operate the trip, assign a driver and vehicle, and send you trip updates.

Payment information

• We collect the advance payment (typically 25% of the fare, minimum ₹1,000) and any balance through Razorpay, our payment gateway.
• We do not store your full card number, CVV or UPI PIN on our systems. Card and UPI details are entered on Razorpay's secure page and handled by Razorpay. We receive only a payment confirmation, a transaction reference, and the amount.

Why: to take the advance that confirms your booking and to settle any balance.

Communications

• Messages you exchange with us on WhatsApp, email (hello@goabeyond.com, ops@goabeyond.com, contact@goabeyond.com), our website forms, or by phone.

Why: to answer enquiries, send quotes and payment links, share driver and live-tracking details, and keep a record of what was agreed for your trip.

Website and analytics data

• Standard technical data your browser sends (IP address, device and browser type, pages viewed).
• Analytics and advertising cookies via Google Analytics 4 (GA4) and the Meta Pixel (Facebook/Instagram), which help us understand how the site is used and measure our ads.

Why: to keep the site working, understand demand for routes, and improve our service and marketing. See Cookies below.

We do not knowingly collect data from children, and we do not ask for sensitive personal data (such as health, religion or biometric information) to provide our service.

How we share your data

We are not in the business of selling your data. We share it only with the partners needed to run your trip and our website:

• Drivers and vetted partner operators. When we run a trip through our own fleet or a trusted partner operator, we share the details needed to complete it: your name, contact number, pickup/drop and trip schedule. Partners are expected to use this only for your trip.
• Razorpay (Razorpay Software Pvt. Ltd.): to process advance and balance payments.
• WhatsApp / Meta: we communicate with you over WhatsApp and use the Meta Pixel for measurement; messages and pixel data are processed by Meta.
• Google: Google Analytics for website analytics and Google Maps for route and distance display.
• Cloudflare R2: our website and media files (such as photos) are hosted on Cloudflare R2 storage.
• Government or legal authorities: if required by law, a court order, or to protect our rights, your safety or the safety of others.

Some of these providers may process data on servers outside India. Where that happens, we rely on their contractual and security commitments to protect your data.

How long we keep your data

• Booking and trip records: kept for as long as needed to provide the service and thereafter as required for tax, accounting and legal compliance (GST and other records are generally retained for several years as required by Indian law).
• Quote and enquiry data that does not lead to a booking: kept for a limited period to follow up, then deleted or anonymised.
• WhatsApp and email conversations: kept while your relationship with us is active and for a reasonable period afterwards for dispute resolution and support history.
• Analytics data: retained per the default retention settings of GA4 and Meta.

When data is no longer needed, we delete or anonymise it.

Your rights under the DPDP Act

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access: ask what personal data of yours we hold and how we use it.
• Correction and updating: ask us to correct inaccurate or incomplete data (for example, a wrong phone number or pickup address).
• Erasure: ask us to delete your personal data where we are no longer required to keep it.
• Grievance redressal: raise a complaint with our Grievance Officer (below) about how we handle your data.
• Nominate: nominate another person to exercise your rights in the event of death or incapacity.
• Withdraw consent: withdraw consent you previously gave (for example, marketing messages). Withdrawing consent does not affect trips already booked or processing we are legally required to continue.

To exercise any of these rights, message us on WhatsApp or email hello@goabeyond.com with your request and the phone number used to book. We may ask you to verify your identity before acting on a request.

Cookies and tracking

Our website uses cookies and similar technologies:

• Essential cookies: needed for the site and booking flow to work.
• Analytics cookies (Google Analytics 4): to measure traffic and understand which routes and pages are popular.
• Advertising cookies (Meta Pixel): to measure the performance of our ads on Facebook and Instagram and to show relevant ads.

You can control cookies through your browser settings and opt out of personalised ads through your Google and Meta account settings. Blocking non-essential cookies will not stop you from getting a quote or booking a trip.

How we protect your data

We use reputable service providers (Razorpay for payments, Cloudflare for hosting) and limit access to your data to the people who need it to run your trip. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information.

Grievance Officer

In line with the DPDP Act, you can contact our Grievance Officer with any concern about your personal data:

• Grievance Officer: Not yet provided
• Email: Not yet provided
• Address: 3/46/k2 Unity Village,Near Industrial Estate,Karaswada
• Phone: +917620869218

We aim to acknowledge grievances promptly and resolve them within the timelines required by law.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

Contact us

• WhatsApp: +917620869218
• Email: hello@goabeyond.com · ops@goabeyond.com · contact@goabeyond.com
• Office: Panaji, Goa, India
• Operating entity: Anura Enterprises, 3/46/k2 Unity Village,Near Industrial Estate,Karaswada, GSTIN 30DSIPM2791H1ZO